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What is the cancellation policy? 

What is the cancellation policy?

April 29, 2015

For our scheduled trips:  Guests who have made a deposit and need to postpone their trip due to an illness, emergency, or personal reason, and maintain their deposit with Costa Rica Rios, may rebook their trip with a change fee of up to $350 (depending amount of prior notice). For guests who have paid for their trip and need to cancel, Costa Rica Rios will charge the following penalties from the total trip price:

46+ days prior to trip start day – 20%
31-45 days prior to trip start day – 40%
1-30 days prior to trip start day – 100%
Any balance will be refunded to the credit card originally used to pay the deposit/trip price.

For our custom tours:  Guests who need to cancel or postpone their trip due to any reason will be subject to the following penalties from the total trip price:

46+ days prior to trip start day – 25%
31-45 days prior to trip start day – 100%
1-30 days prior to trip start day – Non-refundable
Any balance will be refunded to the credit card originally used to pay the deposit/trip price.

All Chirripo National Park and Lodge bookings are non-refundable.

Costa Rica Rios does its best to stay with the booked itinerary, however if your trip needs to be amended due to adverse weather or other natural phenomenons, we reserve the right to make any necessary changes.  Costa Rica Rios is not responsible for any additional costs that you may incur, due to cancelled or missed flights.

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